Careers

Join Our Team

Interested in working at D & P Communications? We'd love to meet you! Please find more information about our available positions below. If we currently do not have any open positions, fill out the form on the bottom of the page and we'll keep you posted.  Thank you!

OPEN POSITIONS

Technical Support Representative

D & P Communications has an immediate opening for a full-time Technical Support Representative.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat and in person.
  • Perform troubleshooting through diagnostic techniques and by asking pertinent
  • Determine best solution to trouble reports using correct internal systems and
  • Effectively lead the customer through the problem-solving process, maintaining a professional and courteous phone
  • Provide accurate information to customers about services and timelines, properly setting
  • Record events and ongoing issues in trouble ticket
  • Close out issues by updating customer status and systems
  • Provide customer feedback and notice of ongoing issues to team and
  • Participate in the provisioning and configuration of customer equipment and server profiles, as well as information upkeep, across all

 

Qualifications, Experience and Training:

  • Proven experience as a helpdesk technician or another IT customer support role
  • Demonstrable technical ability with a working knowledge of internet technologies and best
  • Understanding of computer systems, devices, and how Internet and telecom services are deployed and
  • Willingness to learn and expand knowledge to provide IT support in the areas of Cable/Video, Internet, and Voice services, as well as Managed IT services. Needs to be able to learn and adapt to many different deployments and troubleshooting platforms relevant to these
  • Ability to efficiently diagnose and resolve complex technical
  • Excellent verbal and written communication
  • Customer
  • Training/Experience in an IT related field

 

Physical Requirements

  • Ability to occasionally push/lift 25+
  • Occasionally ascend/descend a ladder to adjust
  • Bending at the waist, sitting, kneeling, climbing, walking, crouching, and reaching overhead as job may
  • Regularly required to sit, use repetitive motion, type, and communicate over the phone and in-
  • Must have a valid driver’s

 

Outside Plant Technician

 D & P Communications Outside Plant Technician performs work associated with the installation, maintenance, and troubleshooting of outside plant facilities and customer equipment.

Responsibilities

  • Install, move or remove telecommunication equipment, underground or building wire, cable, and associated
  • Install and troubleshoot voice, video and data services over multiple
  • Maintain up-to-date knowledge of equipment and services to answer customer
  • Maintain customer rapport by listening to concerns and answering
  • Responsible for the correct, safe, and efficient locating of underground facilities. Taking time to thoroughly locate underground facilities in an area, accurately marking the location and completing the necessary paperwork.
  • Perform construction work, such as digging holes, unreeling, pulling and laying wire and
  • Operate power equipment such as chain saws and hydraulic equipment such as aerial lifts (buckets), diggers-derricks mounted on trucks, hand tools, etc.
  • Load tools and equipment onto trucks and/or
  • Working knowledge of handheld electronics, including smart phones and
  • Read and interpret engineering
  • Wear appropriate safety equipment and abide by all safety policies and procedures
  • Keep reports and records and perform other duties as may be
  • Other duties as

 

Physical Requirements

  • Ability to push/lift up to 50 pounds
  • Bending at the waist, sitting, kneeling, climbing, walking, crouching, and reaching overhead as job may
  • Ascend/descend ladders to remove and rearrange
  • Regularly work in attics, basements, crawl spaces, and other similar places as project requires.
  • Regularly required to use repetitive motion, type, and communicate over the phone and in-
  • Must be able and willing to complete physical work in the field, on premise, and in year-round weather conditions when required.
  • Valid driver’s license and acceptable driving record
  • Must be able to obtain a valid Commercial Driver’s License (CDL).

 

STAY CONNECTED

Please Submit Your Information if You're Interested in Joining the D&P Team!

Fill out the form below and let us know what department you are interested in. If we don't have any current openings we we'll keep your information on file and notify you once a job is posted in your area. 

Send Resumes to jobs@d-pcomm.com
or Fax (734) 279-2640

Name (required) Phone (required) E-mail (optional) What Department Are You Interested In?

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Our Commitment to Your Safety - COVID-19 ×

The health, safety and well-being of our employees and our customers remain top priorities in this time of uncertainty caused by the continued spread of the coronavirus disease 2019 (COVID-19).

Our branches will remain open to perform customer-facing transactions and provide one-on-one support while taking extra measures to protect our team, clients and communities through enhanced cleaning regiments.

We want you to feel confident we are doing what it takes to keep our customers and employees as safe as possible by carefully monitoring for changes within our footprint and will provide updates and action plans as new information emerges.

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